Club Teams Terms & Conditions

1. APPLICATION AND DEFINITIONS

1.1 These Terms and Conditions apply to the new season-based Club Teams memberships accepted through Teams checkout in Parent Area. They apply across our operating countries, with the relevant country provisions in section 12 taking priority where they differ from the general terms.

1.2 "We Make Footballers", "WMF", "we", "us" or "the Club" means the specific WMF company or franchise entity identified at checkout. Its legal name, trading name, business address, registration or licence details and contact details are provided for your booking. Your membership agreement and payment obligations are with that entity.

1.3 "Parent" means the parent or legal guardian accepting these terms and responsible for payment.

1.4 "Player" means the child named in the invitation.

1.5 "Carer" means another adult attending with or collecting the Player.

1.6 "Season" means the membership period shown in the invitation.

1.7 "Parent Area" means WMF's booking and account platform.

1.8 "Fee" means the price payable for the Club Teams membership, as shown before payment.

1.9 Existing Teams course bookings remain subject to the terms accepted for those bookings until the family agrees to move to the new season-based Teams product. These terms do not automatically convert an existing course booking or change its payment arrangement. Separate bookings for weekly academy training, camps or other products remain subject to their own terms. The program description and any special terms supplied and agreed in writing before payment also form part of your Teams agreement. Our Privacy Policy explains how personal information is handled separately.

1.10 The entity identified in clause 1.2 is responsible for delivering the Club Teams program and meeting its obligations under this agreement, including handling payments, cancellations, refunds and complaints. Where that entity is a franchise, your agreement is with the franchise, not We Make Footballers Limited or any other WMF company. Use of the WMF name, Parent Area or shared payment systems does not by itself make another WMF company a party to, or guarantor of, the franchise's agreement. This does not exclude any responsibility another WMF company has for its own acts or omissions or any liability or consumer right that cannot lawfully be excluded.

2. TEAMS MEMBERSHIP AND JOINING

2.1 Membership gives the Player a place in the named team and access to the program described before payment for the stated Season. It is a season membership, rather than a purchase of a fixed number of individual sessions.

2.2 Before you accept, we will supply a program summary identifying the Season dates, training and match arrangements, venues, planned breaks, what is included in the price and any required or optional extra costs.

2.3 Core academy sessions, kit, league or player registration, camps, tournaments and awards are included only where expressly listed in your program summary. Any required extra charge, its amount, when it is due and who receives it must be disclosed before you agree to the membership. Optional extras must be identified separately. The handbook and program summary supplied for your booking must describe the same package.

2.4 We follow the playing-time and player-development commitments in the Club Teams handbook supplied for your program, including its minimum 50% match playing-time commitment.

2.5 No professional contract, scholarship or particular sporting outcome is guaranteed.

2.6 Joining is by invitation to the named Player. Invitations expire after 30 days or at Season end, whichever is earlier. You may decline an invitation, and the franchise may withdraw a pending invitation; neither action creates a charge.

2.7 A place is confirmed once the Parent accepts these terms and the first payment succeeds.

2.8 The Player must have a recorded date of birth and a Parent account with the delivering franchise, and may have only one active Teams place or pending team invitation at a time. Players may join in the team's own age group or one age group younger playing up, subject to applicable competition rules and any league or player-registration requirements.

2.9 The team's age group may move up on the configured annual date while the Player remains with the team.

2.10 The Player's place begins when the first payment succeeds and ends on the Season end date. Scheduled team training runs only during the Season, on the dates and at the venues supplied for your booking. The payment date and the first training date may be different.

3. FEES AND PAYMENT OPTIONS

3.1 You choose the upfront or monthly option shown before payment. The selected option and price remain fixed for that Season. You cannot switch between those options during the Season unless we agree otherwise in writing or the law requires it.

3.2 Upfront means one payment for the Season, or the remaining period if joining late.

3.3 Monthly means the first payment when you accept, followed by payments on the same date each month until the Season ends. The first payment covers at least one month. The final-payment adjustment for the days remaining and all payment amounts are shown in your schedule before acceptance. Later scheduled payments are taken early in the morning in the franchise's local time.

3.4 The amounts, dates, number of payments, total payable and any late-joining adjustment must be shown before acceptance. Any saving from paying upfront is shown where one applies.

3.5 Monthly payments are a payment arrangement for the Season commitment. They are not separate bookings for individual sessions. Ordinary absence from an activity we provide does not reduce the agreed Fee, create a refund or carry the activity into another Season.

3.6 Payments are processed through Stripe using the available payment methods. The delivering franchise receives your payment. Keep your payment and contact details up to date.

4. CARD AUTHORISATION AND FAILED PAYMENTS

4.1 For a monthly plan, you authorise the named franchise to save your card securely with Stripe and take the amounts on the dates shown in your selected schedule. This authorisation is limited to the agreed payments for that Season. We do not store your full card details ourselves. You can manage the card through Parent Area.

4.2 You may ask us or your card provider to stop future use of the card. We will not use a validly revoked authorisation for later charges. Stopping card authorisation does not itself cancel the membership or any amount lawfully owed; contact us about cancellation or another way to pay.

4.3 If a payment fails, it is not automatically retried. The place is marked Overdue and later scheduled charges pause.

4.4 You can use Pay now on the Player's Team tab to clear the overdue amount or contact us for assistance. The franchise can record payments received another way, including accepted part payments; any unpaid balance remains payable where lawfully due. A failed payment does not automatically cancel or suspend the Player's place. Pausing collection does not itself waive an amount lawfully due.

4.5 For a monthly plan, a card entered by the franchise on your behalf is saved with Stripe for the agreed monthly payments, subject to your authorisation. Entering or saving the card does not itself constitute your agreement to recurring charges. Your authorisation must be obtained and recorded before using that card for scheduled payments.

5. CANCELLATION BY THE PARENT

5.1 You can cancel within 14 days after joining, when the first payment succeeds, by selecting Cancel place on the Player's Team tab in Parent Area. The cancellation deadline displayed there applies. Cancellation stops future scheduled payments.

5.2 Payments already made are not refunded, including the full upfront payment, except where applicable law requires a refund or another remedy.

5.3 You are committing to the full Season. After the first 14 days, only the franchise can process a cancellation in Parent Area. Contact your franchise using the contact details supplied for your booking to request cancellation. Your statutory cancellation and other rights remain unaffected.

5.4 If the franchise agrees to cancel the place, future scheduled payments stop. Payments already made are not refunded and amounts already overdue remain owed, except where applicable law requires otherwise.

5.5 The country-specific rights in section 12 override conflicting wording above. The 14-day offer above is a contractual cancellation option. It does not remove any statutory cancellation, refund or other right that cannot lawfully be excluded. We will honour any additional rights that apply to your booking. Nothing in these terms makes every remaining instalment immediately payable merely because a place is cancelled.

6. CANCELLATION BY THE CLUB AND DISRUPTION

6.1 We may end a place where there is threatening, abusive or violent behaviour, serious or repeated disruption or a serious breach of the relevant code of conduct; where safeguarding or safe participation requires it; where payment is not received or has been reversed; where material information is false; or where the Player no longer meets eligibility requirements. We will consider our inclusion and reasonable-adjustment obligations when making participation decisions.

6.2 If we end a place, future scheduled payments stop. Payments already made are retained by default and overdue amounts remain owed, subject to any refund, reduction or other remedy required by applicable law. We will tell you when the place ends and the reason, subject to safeguarding and confidentiality requirements.

6.3 We may also need to withdraw a Season, close a team or stop delivering the program. We will contact affected families. Future scheduled payments stop when the place ends. We will provide any refund or other remedy required by applicable law for the program we cannot provide.

6.4 We may offer a suitable alternative, but this does not replace a remedy you are legally entitled to choose. Refunds are calculated and made within the period required by applicable law.

6.5 Individual training sessions or matches may be moved, postponed or cancelled because of unsafe conditions, weather, venue availability, public health restrictions or fixture changes. We will tell you as soon as reasonably practicable and arrange a replacement where practical. Any make-up commitment expressly included in your program or handbook remains applicable. Planned breaks disclosed before acceptance form part of the Season program.

6.6 A single disrupted activity does not automatically end the whole Season membership. These arrangements do not limit remedies for a failure to provide the agreed program or any other mandatory consumer right. No refund or replacement is due merely because the Player misses an activity that goes ahead.

7. PARENT AND PLAYER RESPONSIBILITIES

7.1 Provide accurate registration details and keep contact, emergency, medical and additional-needs information up to date. Tell us about anything relevant to safe participation. Follow the Club's safeguarding, health and safety, venue and competition instructions, including the stated kit and protective-equipment requirements.

7.2 Parents and Players must follow the applicable codes of conduct supplied by the Club. Carers and spectators must behave respectfully towards children, coaches, staff, officials and other families. The Parent must ensure that Carers are aware of these requirements.

7.3 Where drop-off is permitted, our supervision applies during the organised coaching or match activity after the Player has been handed to the responsible staff and until authorised collection. Follow the Club's collection arrangements and collect promptly. Outside supervised activity, the Parent or Carer remains responsible for the Player. We may take appropriate safeguarding action if a child is not collected safely.

7.4 Look after personal belongings. Nothing in this section excludes responsibility for loss where it cannot lawfully be excluded. Do not reproduce, distribute or commercially exploit proprietary WMF training materials or syllabus content without written permission; this does not stop discussion of your child's participation.

8. SAFETY INCLUSION AND LIABILITY

8.1 Soccer involves physical contact and ordinary sporting risks, including falls and accidental collisions. We will deliver the program with reasonable care and skill and take appropriate safety measures. Accepting ordinary sporting risks does not waive every possible claim.

8.2 Coaching is delivered in a group setting. Tell us about disabilities or additional needs so we can discuss participation and consider reasonable adjustments or modifications required by applicable law. Standard coaching does not include one-to-one supervision, specialist medical care or therapeutic provision unless expressly arranged. Any participation decision must respect applicable inclusion and disability obligations.

8.3 Nothing in these terms excludes or restricts liability for fraud, death or personal injury caused by negligence where such liability cannot be excluded, or any consumer guarantee, responsibility or remedy that cannot lawfully be limited. Please raise concerns promptly so we can investigate.

9. PHOTOGRAPHY FILMING AND PRIVACY

9.1 Accepting these terms does not itself give permission for promotional photography, marketing or scouting. Those optional permissions are recorded separately. A blank option is not consent. Declining optional promotional or scouting permission does not prevent participation.

9.2 We use images for social media, marketing or external scouting only for the purposes separately authorised. Scouting and sharing with professional clubs remain separate from marketing permission. We will not identify the Player by name alongside an image without the separate permission required for that use.

9.3 VeoCam or similar recording, where in operation, is used for the coaching, safeguarding, quality and parent-access purposes explained in the Privacy Policy and recording information. It is handled separately from promotional consent.

9.4 You may object by contacting your franchise or the privacy contact in our Privacy Policy. We will consider the objection and explain the outcome and any effect on the arrangements for participation. Accepting these terms is not blanket consent to every use of footage.

9.5 Only designated individuals using WMF-approved devices may photograph or film for the Club. Parents and Carers may photograph their own child but must not capture identifiable images of other children without their parents' permission, or share recording footage that identifies other children without the appropriate permission.

9.6 To change or withdraw optional image permissions, contact your franchise or info@wemakefootballers.com, identifying the Player and purpose concerned. We will update the record, stop new use for the withdrawn purpose and take reasonable steps concerning material already published. Tell us if your child appears without the required permission so we can address it. We cannot control independent copies or reposts by third parties.

9.7 Personal information is used for membership, payments, attendance, coaching, safeguarding and communications as explained in our Privacy Policy. Medical information, coach notes and internal records are restricted to authorised people who need them.

9.8 Other families do not receive access merely through team membership. Privacy and lawful information-access rights remain applicable even where a record is not visible in Parent Area. Retention, sharing and requests for access, correction or deletion are explained in the Privacy Policy.

10. COMMUNICATIONS AND COMPLAINTS

10.1 Keep the email and telephone details in your account current and check the team's stated communication channel for fixtures and changes. Contact your franchise about the membership, payment issues or complaints. Use the safeguarding contact supplied by the Club for safeguarding concerns. Contact WMF head office using the details on the WMF website if escalation is needed. Automatic Teams emails are not currently sent, so check Parent Area for invitations, payment status and membership updates as well as the team's stated communication channel. The Club will contact you directly about cancellation of your place or closure as set out in section 6.

10.2 Any optional marketing or US SMS marketing permission is separate from accepting these Teams terms. Applicable marketing and SMS information must be shown where that permission is requested.

11. SEASON END AND CHANGES

11.1 Membership ends on the stated Season end date and scheduled charges stop. It does not renew automatically. Another Season requires a new invitation, acceptance and payment; remaining on the team roster does not authorise another Season's charges.

11.2 Material changes to this Season's agreed price, payment plan, cancellation rights or program obligations require your agreement unless applicable law permits or requires otherwise. We will explain proposed material changes. Correcting wording does not remove rights you already hold. You cannot transfer the Player's place to another child without our written agreement.

12. GENERAL AND COUNTRY SPECIFIC RIGHTS

12.1 If the delivering franchise stops trading or becomes insolvent, your contract remains with that entity. Another WMF company or franchise does not automatically assume its debts or refund obligations. WMF may help identify alternative training where reasonably possible; discretionary assistance does not remove your rights against the contracting entity.

12.2 Only the country provisions relevant to your booking apply. They override conflicting cancellation, payment-retention or Club-termination wording in sections 5 and 6. A statutory cancellation right can be exercised using the method allowed by that law, even if Parent Area no longer offers cancellation.

12.3 UNITED KINGDOM

12.3.1 The agreement is governed by the laws of England and Wales, without removing mandatory protections or local court rights in Scotland or Northern Ireland. The statutory distance-selling cooling-off right is excluded for leisure services booked for a specific date or period where regulation 28(1)(h) of the Consumer Contracts Regulations 2013 applies. The Club's own 14-day cancellation option still applies.

12.3.2 Under the Consumer Rights Act 2015, the program must be delivered with reasonable care and skill and match binding information supplied before booking. Where those rights are not met, you may require repeat performance, or an appropriate price reduction where legally available. A refund under section 56 is due without undue delay and within 14 days after we agree you are entitled to it, without a refund fee.

12.3.3 We cannot enforce an unfair term. Cancellation deductions must be fair and justified by loss directly caused by cancellation, allowing for reasonable steps to reduce that loss; we cannot automatically retain every advance payment regardless of the circumstances.

12.4 UNITED STATES

12.4.1 The law of the state where the delivering franchise operates applies, together with mandatory federal and state consumer protections. For recurring debit-card or other covered account transfers, Regulation E requires your written, signed or similarly authenticated authorisation and a copy supplied to you. A franchise entering card details or sending its own confirmation does not replace your authorisation.

12.4.2 For a Florida booking, if the Club and contract fall within Florida's health-studio legislation, section 501.017 overrides the standard cancellation policy. It provides cancellation within three days excluding weekends and holidays by written notice, with a refund subject to the permitted deduction for elapsed days or services; and cancellation/refund rights for qualifying closure or relocation, death or physical disability. Applicable refunds are due within 30 days after receipt of cancellation notice. Required Florida contract disclosures and procedures must accompany the booking.

12.5 UNITED ARAB EMIRATES

12.5.1 Applicable UAE federal law and the law of the emirate of operation apply. Federal Law No. 15 of 2020 protects your rights to the agreed service and remedies for defective services, including re-provision without charge where required. We will provide any refund, compensation or other remedy required by that law and its Executive Regulations. Terms that unlawfully harm consumers or remove the provider's statutory obligations are not binding; the standard no-refund wording cannot exclude those rights.

12.5.2 For UAE-registered online providers, the required service, contract and payment information must be available in Arabic. The invoice must be in Arabic and may also include another language.

12.6 AUSTRALIA

12.6.1 The law of the state or territory of operation applies. The Australian Consumer Law requires due care and skill and other applicable service guarantees. For a major service failure, or a failure that cannot be remedied, you may cancel and obtain the refund required by law, allowing for services properly provided, or keep the contract and seek compensation for reduced value. For a remediable minor failure, we must put it right within a reasonable time; if we do not, further remedies include cancellation. You may also recover reasonably foreseeable loss caused by a guarantee failure where the law permits.

12.6.2 Unfair terms in standard-form consumer contracts are void. The Season commitment does not permit us to impose an unfair cancellation penalty or rely on an unfair right to retain advance payments.

12.7 Mandatory rights take priority over any conflicting provision of these terms. These Teams terms, the agreed program information and written special terms form the agreement for this product. Failure to enforce a clause once does not waive the right to enforce it later. If a provision cannot lawfully apply, the remaining terms continue so far as permitted by law.