Last updated: 23rd October 2023
By accepting our Website Terms, visiting wemakefootballers.com (“website”) registering to use our services via our website our booking software Parent Area (“booking software”), or signing up to our email newsletters (“newsletters”), you are accepting and consenting to us processing your personal data in accordance with our Privacy and Cookie Policies. You may withdraw such consent at any time by letting us know at [email protected].
The Website, and booking software is brought to you by We Make Footballers® Ltd. We Make Footballers® Ltd believes it is important to protect your Personal Data (as defined in the EU General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your data and privacy. This requires us to collect personal data from you. However, we want to put you in control of that personal data. We want you to be aware at all times where and how your personal data is being used. This is of paramount importance to us.
This policy will explain:
We may also collect data from documents that are available to the public, such as the electoral register.
When you use the Website, Booking Software, Newsletters and interact with our Services, we may use technology such as that provided by Google Analytics and Active Campaign to collect information about your visit to our Website, Booking Software, and use of our Newsletters. In essence, these tools enable us to analyse how you and others interact with our Website, Booking Software, and Newsletters. The information we collect may include:
Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes, and shall not keep such Personal Data longer than is necessary to fulfill these purposes:
In connection with any transaction which we enter into with you:
You have the opportunity to withhold or withdraw your consent for the use of your personal data for purposes other than those listed above.
We may store your information, when required, physically and electronically.
Some of our services and/or products require us to create an electronic spreadsheet with the personal data you provide through one of our third parties. This information is stored so we can gain a better understanding of you as the customer, and offer you a better user experience when using our service and/or product. We may keep the spreadsheet for two months after you have used our service and/or product. Your information can be deleted at your request.
We may allow other people and organisations to use Personal data we hold about you in the following circumstances:
Your Personal Data is disclosed to our employees, on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
Your Personal Data may be used to contact you, to perform the fulfillment or payment of any bookings made by you via our Booking Software.
Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.
|Why we work with them
|To monitor Website performance and user experience.
|To process emails, create spreadsheets and word documents
|To monitor your sales journey with us and to provide you with our Newsletters and improve the user experience.
|To manage bookings for our services and/or products
|To send texts and communicate with you about your use of our services/products
We do not store credit card details nor do we share customer details with any third parties, apart from the parties listed in the table above. We have strict security measures to protect Personal Data.
‘Cookies’ are small pieces of data that are stored on your computer, mobile phone or other devices, to recognise your browser and record how you have used a website. Pixels are small blocks of code on web pages or emails that do things like allow another server to measure viewing of a web page or email and are often used in connection with cookies.
Please refer to your device’s help material to learn what controls you can use to remove or block cookies. Your device may have third-party add-ons that can add, disable or delete cookies. We are not responsible for these third-party add-ons, or the cookies they may place in your browser.
The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
We are not responsible for loss that you may incur when using these third party websites.
At We Make Footballers® Ltd, we may record and photograph our sessions for various important purposes, including marketing, security, data collection, marketing analysis, and training. These recordings and photographs help us in the following ways:
1. Marketing: We use images and video footage to showcase our coaching activities and achievements. This allows us to share the joy and success of our young footballers with the wider community, as well as potential future participants and their families.
2. Security: We may use recordings to enhance the safety and security of our sessions and facilities. It helps us monitor and address any potential issues promptly. We cannot guarentee that recording will always be maintained at all sessions.
3. Data Collection: Captured images and videos may contain valuable data for coaching and training purposes. These recordings assist us in assessing performance, improving coaching techniques, and tailoring our services to better meet the needs of our participants.
4. Marketing Analysis: We analyse recorded content to refine our marketing strategies, ensuring that our services are reaching the right audience effectively.
5. Training: Recordings are also used for training purposes. They help our coaching staff continuously improve their skills and better serve the needs of our participants.
At selected academies we use Veo Sports Cams which record all sessions and all participants. These sessions are uploaded to Veo's cloud services and a public link is shared with all parents who attend the session.
Parental Adherence and Consent
We value the trust that parents place in our services and understand the importance of respecting individual privacy. Parents or legal guardians of children participating in our sessions are kindly requested to adhere to the following:
1. Consent: By allowing your child to participate in our sessions, you are providing consent for us to record and photograph the activities for the purposes mentioned above, including training and any future purposes aligned with our policies and values.
2. Communication: If you have any specific concerns or preferences regarding the recording and photographing of your child during sessions, please feel free to contact us. We respect individual choices and are open to addressing any concerns or special requests.
3. Respect for Privacy: While we may record and photograph sessions, we take your child's privacy seriously. We are committed to handling and storing this data securely and in compliance with data protection regulations. Images and videos will not be used inappropriately or without consent.
Thank you for your understanding and support in helping us provide a safe, enjoyable, and continuously improving experience for your child and all participants. If you have any questions or require further information about our recording and photographing practices, please do not hesitate to contact us. Your trust is invaluable to us, and we are dedicated to ensuring that your child's privacy is protected and respected.
It is important to us that you are able to control your personal information.
You have the right to ask us not to process your personal information for marketing purposes, with the exception of customer communication such as welcome emails, weekly training guides, service and/or product feedback, registration reminders, booking confirmation and the like. You can exercise your right to prevent such processing at any time by contacting us at [email protected].
You have the right to obtain a copy of the Personal Data that we hold about you. You can do this by emailing us at [email protected] or writing to the above postal address. There may be a nominal charge of £10 to cover administrative costs.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at [email protected], or write to us at the postal address above, to update your Personal Data.
If you want to stop using the Website, Booking Software, Newsletters and our Services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the Website, Booking Software, Newsletters and our Services.
Your consent is required for us to send you marketing communication. If you choose to remove your consent at a later time, you can do so anytime by clicking ‘unsubscribe’ at the bottom of the marketing email or emailing [email protected]
If You wish to make a complaint about the Website, Booking Software, our Services, or any associated matter, you may contact us by telephone, email, or letter. Wherever possible, complaints will be dealt with promptly, and you will receive a response under 30 working days.