Privacy Policy
Protecting Your Data
Last updated: 5th December 2024
We Make Footballers® Ltd, Registration number 07752847, trades at Willoughby House, 439 Richmond Road, Twickenham, TW1 2AG. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, booking software, and services. By using our services, you consent to the practices described in this policy.
1. What This Policy Covers
- What data we collect about you.
- How we collect your personal data.
- What we do with your data.
- Where we store your data.
- How we keep your data secure.
- Whether we share your data with third parties.
- The cookies and pixels we use.
- Your rights in relation to your data.
This Privacy Policy forms part of our Website Terms. By accepting our Website Terms, registering for our services, or signing up for newsletters, you consent to the practices described herein. You may withdraw consent at any time by contacting us at [email protected].
2. Information We Collect
2.1 Information You Provide
We collect the following types of personal data directly from you:
- Player Information: Name, date of birth, medical details, and performance data.
- Parent/Guardian Information: Name, email, phone number, and payment details.
- Other Details: Any information provided via feedback forms, correspondence, or registration.
2.2 Automatically Collected Information
We use tools like Google Analytics, MoEngage, and cookies to collect:
- Your IP address and device information (browser type, operating system, etc.).
- Website and email engagement (pages visited, newsletter clicks, etc.).
- Timezone and geolocation data.
2.3 Publicly Available Information
We may collect information from public records such as the electoral register for verification purposes.
3. How We Use Your Information
We process your data for the following purposes:
- Service Delivery: To manage bookings, facilitate training, and provide updates.
- Marketing: To send promotional emails, offers, and tailored content (with consent).
- Session Analysis: To improve training, assess performance, and refine our services.
- Recording and Sharing: VeoCam footage may be shared with parents, scouts, or for marketing.
- Fraud Prevention: To verify identities and detect fraudulent activity.
4. Sharing Your Information
4.1 Service Providers
We work with trusted third parties to process and store your data:
| Provider | Purpose |
|---|---|
| Typeform | Data collection during sign-ups. |
| Active Campaign | Email communications. |
| MoEngage | Automated emails related to bookings. |
| Google Analytics | Reporting and analytics. |
| AWS (Amazon Web Services) | Secure data storage. |
| Make | Data transfer automation. |
| GetVero | Promotional emails and notifications. |
| Postmark | Transactional email communication. |
| Twilio | SMS communications. |
| ManyChat | WhatsApp messaging services. |
| Veo | Session recording storage and sharing. |
4.2 International Data Transfers
Data may be transferred outside the UK/EU, including to Australia, Argentina, India the USA and UAE. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
4.3 Advertising
Our website may feature third-party advertisements. We do not share identifiable customer data with these advertisers. However, they may use cookies or tracking technologies to deliver personalized ads.
5. Recording and Photographing Sessions
We may record or photograph sessions for:
- Marketing: To showcase coaching activities and achievements.
- Security: To enhance participant safety and monitor facilities.
- Performance Analysis: To assess and improve player development.
- Scouting: To share with partner clubs and talent scouts.
- Training: To help coaches refine their techniques.
Consent for Recording: By signing up for our services or attending our classes, you consent to the recording and use of video footage for the above purposes. If you do not wish for your child to be recorded, you must notify us in writing at [email protected].
6. Data Retention
We retain your data only as long as necessary:
- Personal Data: Deleted 5 years after your last interaction.
- Session Recordings: Stored for 3 years unless further consent is provided.
- Marketing Data: Retained until you opt-out.
7. Your Rights
You have the right to:
- Access, correct, or delete your data.
- Withdraw consent for marketing or recording.
- Request data portability.
- Lodge complaints with your local data authority (e.g., ICO in the UK).
For requests, contact us at [email protected].
8. Cookies and Pixels
We use cookies to:
- Analyze website performance.
- Provide a personalized experience.
- Track engagement with marketing emails.
You can manage cookies via your browser settings. See our Cookie Policy for details.
9. Data Security
We implement strict measures to protect your data, including:
- Encryption during data transmission.
- Secure storage on AWS.
- Restricted access to authorized personnel only.
10. Complaints
If you have a concern about your data, contact us at [email protected]. We aim to respond within 30 working days.
